Frequently Asked Questions

• What is an Event Minimum?
• When is Payment Due?
• What is the Rental Period?
• What items should I choose?
• Do you deliver and set up?
• Can I pick up the equipment from you?
• What are the power requirements?
• Where can I set up the equipment?
• Are reservations necessary?
• Is Inflatable Adventures insured?
• How much room do I need?
• What kind of supervision is necessary?
• What if it rains?
• What is your cancellation policy?
• Is the equipment safe?
• What if I want to change my order?
• How do I make a reservation?

What is an Event Minimum?

To book an event, the total rental cost must be at least the event minimum set for your city. For example; if your city's event minimum is $500, and you book an event worth $800, than you have met the minimum and we can book it for you! To find out what your event minimum is, give us a call at 916-729-0203.

When is Payment Due?

Upon booking an item, we'll send you a contract. The contract needs to be signed and returned along with a deposit to hold the reservation for your items. The remainder of payment is due 48 hours before delivery. We accept cash, checks (with ID), Visa and MasterCard.

What is the Rental Period?

The rental period minimum is 4-hours. For longer events, we offer a discount for an 8-hour period. Contact us for any special circumstances you might have - we are very flexible! We can also set up for an overnight occasion or a multi-day rental. We deliver, we set it up, we do all the work... and you get all the credit!

What items should I choose?

Choosing the right party equipment all depends on the guests you are entertaining. For children ages 1-6, we have our Kids Inflatables and Carnival Games that are perfect for them. Teenagers and young adults will not be bored with our Extreme Sports, Extreme Slides, and Obstacle Courses. Summer time is our Water Slide season, a cool way to beat the heat. We also offer Munchy Machines and Concession Stands, available to you if you order any of our party equipment.

Do you deliver and set up?

Yes! We deliver all of our equipment and come back to take it down at the end of your event. This service is included in your rental price. Inflatable Adventures helps to alleviate the stress that comes from planning a party by ensuring that all equipment is clean and ready to go. Set-up takes approximately 30 minutes per item. We will inspect the equipment for safe operation and go over all the rules and regulations with the responsible party. We'll need to know of any special access instructions for the setup area. For example; stairs on entry, entry through a doorway, gate on entry, etc.

Can I pick up the equipment from you?

Professional setup by trained staff is the first step to ensuring the safety of your event; therefore we do not allow anyone to pick up or set up the equipment.

What are the power requirements?

Normally each inflatable runs off a regular 110v outlet on a dedicated 20 AMP circuit � this is usually what you would consider a �normal plug� in most homes and businesses. We'll need a dedicated circuit without other electrical devices plugged in to prevent power loss due to "tripping" a circuit breaker. If you are renting multiple inflatables or plan on setting the unit up more than 100 feet away from an outlet, please discuss power requirements prior to your day's event. Inflatable Adventures will provide the necessary extension cords in order to reach your power source. We also offer generator power if needed for your event for an additional cost.

Where can I set up the equipment?

A level grassy area is the most ideal place for setting up inflatables. The area should be flat with no slope, have at least 5 feet of clearance on all sides and clear of all obstacles including sticks, rocks, sharp objects, sprinklers, animal waste, etc. Stakes are used to hold the unit in place. Units can also be set up indoors, on concrete, asphalt or other surfaces, when necessary, and sandbags will be used to secure the units.

Are reservations necessary?

Yes, to ensure a good selection during our peak season April-October, we suggest you call us several weeks ahead of time for small events, and as much as three months ahead of time if you are planning a large event such as a school or church carnival, company picnic, or community event. The earlier you book, the greater your selection. However, we are happy to help with last-minute plans. After you have placed a reservation order, we will call you to confirm your delivery and event details one week prior to your event.

Is Inflatable Adventures insured?

Absolutely!! We take safety very seriously and choose the best coverage for our industry. **Remember...reputable companies carry insurance, so don't be afraid to ask for an insurance certificate. If an "additional insured" needs to be added to the policy for your event, we can add it for a $50 fee.

How much room do I need?

The amount of room required varies with each piece of equipment. Our website features details about each inflatable including area size, power requirements and setup info. As a rule of thumb, you should add 5' to the width and 10' to the length of any inflatable to accomodate space for the tie-down ropes, blowers and people walking around it. In addition, please be sure there is proper overhead clearance for the unit you are renting. We are happy to discuss space requirements when you make a reservation.

What kind of supervision is necessary?

For the safety of the participants, each piece of our equipment requires at least one adult supervisor at all times. Some of our larger pieces, such as slides and obstacle courses, require at least two adult supervisors. We cannot over-emphasize the need for adult supervision at all times. Accidents on equipment generally come from two things: too many children on the unit or the unit not kept secured. Supervisors should monitor the amount of children and make sure they're acting in a responsible manner. They should also check equipment for secureness to the ground. Safety briefings are given before all events and we require a signature from the customer stating this has been done. Should you choose, we can provide a professionally trained attendant for an additional fee.

What if it rains?

Please keep in mind that inflatables and equipment can not be operated in wind over 20mph or in the rain. If the event must be canceled due to bad weather, simply let us know at least 1 business day before event date to reschedule on another date. There are no refunds due to weather related changes after the inflatable or equipment is set up.

What is your cancellation policy?

If you need to cancel your event, there are absolutely no fees associated with canceling as long as it is done more than 30 days before your event. If canceled within 30 days of event, deposit may be applied to a future date up to 6 months from original event date.

Is the equipment safe?

Our committment to the safety and health of your guests makes us a cut above the rest. When considering renting equipment for your event, ask yourself if it is important that the children at your event are playing on safe, clean equipment. We clean and sanitize our inflatables after each use... not all of our competitiors can make the same claim.

What if I want to change my order?

Please give us a call if your needs change � we are happy to change your order based on equipment availibility. The earlier you call, the greater the selection.

How do I make a reservation?

It's easy � email us, fax us, or call: 916-729-0203 to get your special pricing. Our friendly and experienced staff will discuss your event and help you determine what is most appropriate for your group. Use our online order forms to get started. When we receive it, we'll go over the details with you. It's too easy!